Exchanges & Returns

Dear Esteemed Customers,

 

Returns, Exchanges & Modifications – Policy

 

 

Important Policy Highlights

 

• No cash refunds are offered under any circumstances.

• All approved returns are issued as store credit only.

• Returns are accepted strictly in case of manufacturing defects, informed within 7 days of delivery.

• Every outfit is thoroughly quality-checked before dispatch.

• Exchanges are allowed in case of size issues, limited to the same outfit only.

 

Domestic Orders (India)

 

Returns (Manufacturing Defects Only)

 

Returns are accepted only if:

• A manufacturing defect is reported within 7 days of delivery.

• The product is unused, unwashed, and returned in original condition with:
  

• Original tags intact

• Original invoice

• Original packaging (preferred)

• All return requests are subject to internal quality inspection prior to approval.

 

Return Charges

 

• A ₹200/- return processing fee applies to all approved returns.

• Approved returns will be issued as store credit only.

 

Exchange Policy (Size Issues)

 

• Exchanges are allowed only in case of size issues.

• Exchange is permitted for the same outfit only (no style or design change).

• Exchanges are complimentary (no exchange fee).

• Exchange requests must be raised within 7 days of delivery.

• Exchange approval is subject to product availability.

 

Order Modifications

 

• Order modifications are allowed within 24 hours of placing the order.

• Requests received after 24 hours cannot be accommodated, as the order moves into production.

 

Store Credit (Online Credit Coupon)

 

• Issued only after the returned product clears quality inspection.

• Valid for 90 days from the date of issue.

• Redeemable on www.funnybones.in on a single purchase.

• Applicable on cart value equal to or higher than the store credit amount.

• Any excess amount must be paid by the customer.

 

International Orders

 

• Returns are accepted only in case of manufacturing defects.

• Defects must be reported within 7 days of receipt at sales@funnybones.in.

• Tags and seals must be intact.

• Returns must be shipped via registered mail at the customer’s own cost within 7 days of acknowledgment.

• Upon verification, store credit will be issued within 7 working days.

• No reverse pick-up is available for international orders.

 

Reverse Pick-Up (Domestic Orders)

 

• Reverse pick-up is available for domestic orders.

• If reverse pick-up is not serviceable, the return must be shipped by the customer at their own responsibility.

• Courier details and tracking number must be shared for confirmation.

 

Contact Us

 

For any assistance, please reach out to:

• Email: sales@funnybones.in

• WhatsApp: +91 75675 67636

• Call: +91 75675 67547

• Escalations: sadhya@funnybones.in